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ORDERING & PAYMENT

Promotions
For one week only you can receive the Gentle Buffing Cleanser (150ml) for half-price with all orders over £90 / $200 / 190€. To redeem this offer simply add the Gentle Buffing Cleanser to your basket and use the code “BUFF” at checkout. One Gentle Buffing Cleanser (150ml) per customer, while stocks last. Offer available exclusively online and ends at midnight on Tuesday 2 May 2017.

If you have received a promotional code, you will be able to enter it on the shopping basket page. The discount will be displayed on the same page once the code has been entered. If you do not see the discount taking effect please contact us at info@omorovicza.com.

Please note that you cannot use discount codes or Pengo in conjunction with other promotions online, or apply a discount code at the same time as spending Pengo.
Using the shopping basket
Simply click on the blue 'add to basket' button found on product pages to add a product to your basket. A 'basket' icon is located in the top right corner of each page, and the number alongside informs you how many items you have placed in the basket. The shopping basket page shows the details of your order, and invites you to proceed to checkout or continue shopping.
How to pay
You can pay for purchases online using any major credit/debit card, your Pengo Points or Vouchers. Payment details are to be input during checkout page. For your own security and peace of mind, Omorovicza does not keep your payment details on record.

The funds will only be deducted from your bank account upon shipment.
Vouchers
You can apply Vouchers on the shopping basket page.

Vouchers can be used for one purchase, part of a purchase (in conjunction with another payment method) or for multiple purchases. There is no expiration date. Currently Gift Certificates are not available for purchase.
Pengo Points
Named after Hungary’s former currency, Pengo Loyalty is our rewards programme for account holders. It’s free to join by simply creating an account, and allows you to spend Pengo to discount your order. As a Pengo Loyalty member you will also gain access to exclusive offers and reward events throughout the year.

More information can be found on the Pengo Points page.
Purchase history & order status
A record of all your orders since March 2013 can be found on the My Account page. From here, you can view individual orders, find the logistics information to track shipment progress online, and even reorder past orders. Definitions of different order statuses are below.

PROCESSING; Your order has been received.
READY TO BE SHIPPED; Your order has been passed onto the warehouse and it is about to be shipped or it has been shipped and we are awaiting the tracking details.
ON HOLD; Your order has been placed on hold and we have emailed you further details. For more information please write to info@omorovicza.com.
HELD BY CUSTOMER; You held this order. In this state your order will not ship. Please contact info@omorovicza.com.
HELD FOR VALIDATION; Your order has been held and you will have been contacted to provide supporting details. COMPLETE; Your order has been sent and the tracking details have been emailed.
CLOSED/CANCELLED; Your order has been cancelled and will not be fulfilled.

Customs fees on imports
Product prices do not include any fees that may be levied by customs. Any customs fees are the responsibility of the customer not Omorovicza.