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ORDERING & PAYMENT

Promotions
Free Gift Promotion
Online exclusive. To redeem this offer, customers must use the code FREEGIFT at checkout. To qualify for the complimentary gift, must purchase products to the value of £100 or more. One gift per customer, while stocks last. All promotions where a qualifying spend threshold needs to be met are based on grand total amounts i.e. the order total after all discounts have been applied. Discount codes or Páva Points cannot be used in conjunction with other promotions online, unless otherwise specified. We reserve the right to change or cancel a promotion at any time and to cancel any order due to unauthorised use of a promotion.

If you have received a promotional code, you will be able to enter it on the shopping basket page. The discount will be displayed on the same page once the code has been entered. If you do not see the discount taking effect please contact us at info@omorovicza.com.

Please note that you cannot use discount codes or Páva in conjunction with other promotions online, or apply a discount code at the same time as spending Páva.

General terms of use:
  • We reserve the right to change or cancel a promotion at any time and to cancel any order due to unauthorised use of a promotion.
  • Promotions and offers may not be applied to past or future purchases.
  • Promotional discounts may not be applied with other offers, unless otherwise stipulated.
  • All gifts with purchase are limited to 1 per customer, unless otherwise stipulated.
  • We reserve the right to substitute any free item offered with an item of equal or greater value.
  • Members must be signed in to their account in order to receive any offers involving points.
Using the shopping bag
To add a product to your shopping bag click “add to bag” on product pages or “quick shop” on category pages. Your bag can be viewed using the bag icon in the top right corner. The number alongside shows how many products are in your bag. The shopping bag page shows all your purchase details and invites you to proceed to payment or continue shopping.
How to pay
You can pay for purchases online using any major credit/debit card, your Páva Points or Vouchers. Payment details are to be input during checkout page. For your own security and peace of mind, Omorovicza does not keep your payment details on record.

The funds will only be deducted from your bank account upon shipment.
Gift Certificates
You can apply Gift Certificates on the shopping basket page.

Gift Certificates can be used for one purchase, part of a purchase (in conjunction with another payment method) or for multiple purchases. There is no expiration date.
Páva Points
Named after the Hungarian word for peacock, Páva is a tiered loyalty programme designed to reward our most loyal Omorovicza customers. With three tiers, Amethyst, Sapphire and Emerald, you can gain access to a myriad of exclusive benefits. Check your balance, and begin accumulating Pávas today to unlock our most covetable rewards!

More information can be found on the Páva page.
Purchase history & order status
A record of all your orders since March 2013 can be found on the My Account page. From here, you can view individual orders, find the logistics information to track shipment progress online, and even reorder past orders. Definitions of different order statuses are below.

PROCESSING; Your order has been received.
PREPARED (UNABLE TO AMEND); Your order has been passed onto the warehouse and it is about to be shipped or it has been shipped and we are awaiting the tracking details.
ON HOLD; Your order has been placed on hold and we have emailed you further details. For more information please write to info@omorovicza.com.
HELD BY CUSTOMER; You held this order. In this state your order will not ship. Please contact info@omorovicza.com.
HELD FOR VALIDATION; Your order has been held and you will have been contacted to provide supporting details.
DISPATCHED; Your order has been sent and the tracking details have been emailed.
CLOSED/CANCELLED; Your order has been cancelled and will not be fulfilled.
PRE-ORDER; Your order contains a product that is unavailable at the time of purchase. It will remain in ‘pre-order’ status until stock is available, then it will proceed to ‘processing’ status and be dispatched in the usual way. See product page of your pre-ordered product for details on expected delivery.

Customs fees on imports
Product prices do not include any fees that may be levied by customs. Any customs fees are the responsibility of the customer not Omorovicza.