Due to a high volume of orders, we are currently experiencing delivery delays of up to two weeks. We apologise for any inconvenience caused, if you have any further questions please contact our customer service team.
Order and shipping confirmation e-mails
Having placed an order, you will receive a confirmation email complete with invoice. Upon shipment, you will receive another email containing the tracking details of your package. Should you not receive these emails please contact us at firstname.lastname@example.org.
Your shipment email will include a reference number and the name of the company shipping your order, with which you can identify the location of your package. If you have not received this email, your order is still processing. You will also find this information on the My Account page.
Missing orders must be reported within 20 days after placing order.
PO Box addresses
Orders can not be reliably delivered to PO Box addresses, so please do not enter a PO Box address as the billing or shipping address. If you do so, your order will not be dispatched until an alternative address has been nominated. We apologise for any inconvenience caused.