Say goodbye to Pengo, and hello to Páva,
Omorovicza’s brand new loyalty programme!
Named after the Hungarian word for peacock, Páva is a tiered loyalty programme designed to reward our most loyal Omorovicza customers.
With three tiers, Amethyst, Sapphire and Emerald, you can gain access to a myriad of exclusive benefits. Check your balance below, and begin accumulating Pávas today to unlock our most covetable rewards!
HOW IT WORKS
Want to receive more exclusive rewards? Build your points to become the ultimate Omorovicza insider.
|1 Páva for every £10||•||•|
|2 Pávas for a product review||•||•||•|
|3 Pávas for each friend referred||•||•||•|
|1 extra sample at checkout||•||•|
|Early access to new product launches||•||•|
|Exclusive online offers||•||•|
|2 Pávas for every £15||•|
|Exclusive sample offers||•|
|1 x free treatment in store per year *||•|
|Surprise offers throughout the year||•|
|Exclusive customer service email address||•|
Páva was developed to reward our most loyal Omorovicza customers. Our new programme has been named after the Hungarian word for peacock, a meaningful symbol to Omorovicza.
The use of a peacock feather as our marque is significant. Throughout history, myth, legend and lore, the peacock has been a symbol of integrity and beauty, characteristics at the heart of the Omorovicza philosophy.
As in many other cultures throughout history, the peacock has also served as a potent symbol in Budapest, ranging in meaning from eternal love and freedom to purity and light. The peacock appears in decorative arts, textiles, and on Budapest house fronts with wings splayed, likely representing the sun.
This effortlessly beautiful and captivating creature radiates grace through its unique and exuberant feathers. Decorated in hues of emerald, sapphire and amethyst, the peacock’s feathers provide the inspiration behind the names within our new loyalty programme.
FREQUENTLY ASKED QUESTIONS
Q: How do I join the Páva Loyalty & Rewards Program?
A: Create an account online here to start your Páva journey, as a new member you will automatically join the Amethyst tier.
Q: Are my Pávas worth less than my previous Pengo points?
A: You earn and spend Páva with the same rates as did with Pengo, earning 1 Páva for every £10 spent. Unless you are in the Emerald tier, where you will earn more than before.
Q: Briefly, how is the new Páva Loyalty & Rewards Program different to the old Pengo Loyalty Program?
A: Páva was developed to reward our most loyal Omorovicza customers, you will earn and spend in the same way as you did with Pengo, but with the member tiers you have more additional benefits than ever before.
Q: How can I see how many Pávas I have?
A: Your current Páva balance is displayed in the My Account section. Login here to view your current balance.
Q: How can I see which tier I am in?
Once logged in to your account login, a popup will inform you of your current tier, you can also view this information on your My Account page and on your basket page.
Q: When will my Pengo points that are now Pávas expire?
A: Pengo converted to Páva will expire on the 25-July-2020. One year after the launch of Páva.
Q: How can I see the expiration date of all my Pávas?
A: Pávas expire one year from the day on which they are earnt, we are currently working on a way to display this information in your My Account section.
Q: When I spend Páva, my oldest Pávas will be used first won’t they?
A: Absolutley, your oldest Pávas are automatically used when spending points.
Q: When will I be notified prior to the expiration of my Pávas?
A: Newsletter subscribers will receive a series of emails prior to any points expiring. Non-subscribers will need to check their account for expiration details.
Q: My Pávas just expired! Can I still spend them today?
No, once expired your Pávas cannot be redeemed.
Q: Where can I find the exclusive offers?
A: Simply log in to your account here and scroll down to discover the latest exclusive offers.
Q: Can I see offers in the tiers above my tier (without being able to access them)?
A: No, offers for other tiers can only be viewed by members of that tier.
Q: How can I see where I can have a free treatment and how can I book it?
A: Members of the Emerald Tier are eligible for one complimentary treatment at an Omorovicza spa, per year. Treatments and locations are subject to availability. Any available treatments will be shown on the My Account page alongside other promotions.
Q: How will I be informed about the exclusive offers?
A: Newsletter subscribers will be emailed with the exclusive offers available to them, you can also see them on the My Account page.
Q: I have written a lot of reviews and I have not received sufficient Páva. Why not?
A: We really appreciate your reviews, especially if we can learn from your experience. To ensure we display only legitimate and meaningful reviews we only give Pávas for reviews that correlate with the customer history. An excessive number of reviews submitted simultaneously that do not match order histories may not be approved. This way we are not incentivising customers to write large numbers of less helpful reviews. And everyone gets to read helpful reviews. If you think you have been treated unfairly please contact us at email@example.com.
Q: I am not able to spend Páva and apply the code for the exclusive offers. Why not?
A: Pávas can not be spent in conjunction with other promotions.
Q: What will the Loyalty card do for me?
A: Members of the Emerald Tier will receive a complimentary loyalty card that can be shown to spas and stockists of Omorovicza. This will notify them that you are a top tier member and therefore eligible for exclusive offers. Offers subject to availability, given at the discretion of store staff.
Q: When will I get my Loyalty card?
A: Members of the Emerald Tier will receive a complimentary loyalty card to their billing address within 6 months of entering the top tier. This is a personalised card that can be shown to spas and stockists of Omorovicza to notify them that you are a top tier member and therefore eligible for exclusive offers. Offers subject to availability, given at the discretion of the store staff.
Q: When does my Loyalty card expire?
A: Loyalty cards do not expire, however a new card may be sent each year.
Q: Where will my Loyalty card be sent to?
A: Your default billing address.
Q: I would like to receive Páva Loyalty & Rewards Program emails, but I do not wish to receive newsletters. Is this possible?
A: This is currently not possible. To receive the loyalty program emails you need to be a newsletter subscriber.
Q: I am not earning the Pávas indicated on the product pages. Why not?
A: Páva earnings indicated on product pages are assuming the full price is paid for the product. If you applied a discount, the number of Pávas will be reduced in proportion to your discount.
Q: What is the benefit of the exclusive customer service email address?
A: We aim to answer all our customers queries within 24 hours on working days, but with our exclusive email address you will always be top of our list.
Q: When am I moved from one tier to another?
A: You will automatically move up a tier when enough Pávas have been earnt and you will be notified of this change via email. Additionally, each year on the anniversary of your date of joining the program, the total number of Pávas earnt during that year (and not your current available balance) will be reviewed and the total number earnt will determine your tier for the following year.
Q: How can I see my ’12 month period’ start date?
A: Your start date is shown on your My Account page. Páva earnings on and after that date for the next 12 months will be used to determine your tier. In addition, you can see your Páva earnings for the current period on your My Account page.
Q: Can I spend my Páva and still remain in a higher tier?
A: Yes, your tier is determined by the total number of Pávas earnt during that year and not your current available balance. However, if you wish to remain in your current tier, you will need to ensure you have earnt the tier’s threshold since the last date you joined the programme or since your tier was last reviewed.
Q: I have placed an order as a guest (not logged in). If I create an account can I get Pávas for my previous order added to my account?
A: Yes, we can add those Pávas directly to your newly created account.
Q: I am not able to discount my order fully using my Páva. Why not?
A: Pávas can only be spent on merchandise at omorovicza.com and cannot be used to purchased gift cards or to delivery costs.
Q: Can I offer feedback and suggestions on the Páva Loyalty & Rewards program?
A: Yes, we welcome feedback from all of our customers. Please email customer services at firstname.lastname@example.org with your suggestions and we will be sure to share them with the team.
TERMS & CONDITIONS
MORE DETAILS ON EARNING PÁVA
Create an account here if you are new to Omorovicza online, and you’ll earn 3 Pávas.
Subscribe to our newsletter (form at the bottom of this page) to stay-in-the-know about the latest launches, beauty tips, and promotions, and receive 3 Pávas.
For every £10 spent online you earn 1 Páva. You earn automatically, just be sure to login before checking out.
Every approved review earns you 2 Pávas. Limits apply. Points applied to your account within 7 workings days.
Refer friends and earn 3 Pávas per introduction. Valid on the first purchase only. No limit to the number of introductions.
To refer a friend, simply click here, login to your account and start sharing your unique URL with friends. People who arrive to the site using your URL will be associated with your account and if they buy while logged into a new account you will automatically receive your Pávas.
You can view your referrals on the My Account page.
HOW TO VIEW YOUR PÁVA BALANCE & EARNINGS
Logged in users can see their Páva on the My Account page and in the "Codes & vouchers / Páva Points" section on the shopping basket page.
Páva earnings for buying products are visible in the top right hand corner of product pages. Any discounts will reduce your earnings based on the earning rule of every £10 spent earns you 1 Páva. Earnings are also shown on the last checkout page, and your order confirmation email will inform you of your new balance.
MORE DETAILS ON SPENDING PÁVA
How to spend your Pávas:
- 1. Log in (only account holders can earn and spend Páva)
- 2. Add products to basket
- 3. Proceed to the Shopping Basket page
- 4. In the "Codes & vouchers / Páva savings" section there is an entry field called 'Enter Code / Enter Páva'. Simply enter the number of Páva you wish to spend and click APPLY. Your discount will be visible in the ORDER REVIEW section.
NOTE: Páva cannot be used in conjunction with other promotions online, or apply a discount code at the same time as spending Páva. Shipping fees cannot be paid for using Páva.
Pávas are non-transferable between accounts. Pávas earned in one webshop can not be spent in another (eg Páva earned in the GBP webshop can only be spent in the GBP webshop).
PÁVA EXPIRATION & LIMITATIONS FOR USE
Pávas expire one year from the date on which they were earned.
Pávas can only be earned and redeemed on www.omorovicza.com.
MEMBERSHIP & ELIGIBILITY
The Páva Loyalty & Rewards Program is offered by Omorovicza on www.omorovicza.com. Membership to the Program is limited to individuals only and is limited to one account per individual. Employees, officers, directors, agents and representatives of Omorovicza and its affiliates are not eligible for the Páva Loyalty & Rewards Program.
EARNING & REDEEMING PROGRAM
Under the Program, members of the Amethyst and Sapphire tier will earn one (1) Páva for every 10 GBP spent on merchandise. Members of the Emerald tier will earn two (2) Pávas for every 15 GBP spent on merchandise. You must login before placing a purchase in order to have any Pávas credited to your account. Pávas earned have no cash value and can only be redeemed on www.omorovicza.com. The retail value of Páva does not count toward free shipping thresholds.
CHANGES, TERMINATION AND/OR REMOVAL FROM PROGRAMS
Omorovicza may, in its sole discretion, alter, limit, or modify the Páva Loyalty & Rewards Program rules, regulations, benefits, eligibility for Membership, or any other feature of the Program (including assigning any of its obligations to customers under the program at any time to another person, without recourse) or may terminate the program any time at its sole discretion, by posting any such changes on www.omorovicza.com.
Omorovicza reserves the right to exclude individuals from the Páva Loyalty & Rewards in its sole discretion. Any abuse of the Páva Loyalty & Rewards Program, failure to follow any terms, any misrepresentation or any conduct detrimental to the interests of Omorovicza may subject members to membership revocation and will affect eligibility for further participation in the Páva Loyalty & Rewards Program. Membership is non-transferable and membership purchases must be made by the member. If your Membership is revoked or otherwise cancelled, any points in your account will automatically expire. Omorovicza reserves the right to make changes to its Web site and these Terms at any time. It is your responsibility to check or review these Terms from time to time to keep informed of any changes. By joining the Páva Loyalty & Rewards Program, you hereby agree to be bound by any such changed Terms.
LIMITATIONS OF LIABILITY
Omorovicza will not be liable for any damages of any kind arising out of or in connection with your participation or membership in the Páva Loyalty & Rewards Program, including damages arising out of changes to or termination of the program. This is a comprehensive limitation of liability that applies to all damages of any kind, including but not limited to direct, indirect, incidental, punitive or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. To the extent permitted by law, the limitations on Omorovicza’s liability set forth herein shall apply whether for breach or repudiation of contract, or whether in tort, civil liability by way of negligence, gross negligence, strict liability, or otherwise, even if advised of the possibility of such damage. By agreeing to these terms, you willingly agree (or, if you are a minor, your parent or legal guardian willingly agrees) that you have relinquished your right to seek these damages from Omorovicza and that this is a reasonable allocation of risk.
Rewards and offers in the loyalty program are subject to availability. We reserve the right to change or cancel a reward or promotion at any time and to cancel any order due to unauthorised use of a promotion.
MOVING THROUGH THE TIERS
Once enough Pávas have been accumulated, customers will automatically be moved to the tier above. One year after joining the Páva Loyalty & Rewards Program, and each year following, the Páva balance of each customer will be assessed based on the total number of Pávas earned during the past year. Customers will be moved to the relevant tier. The date upon which you joined the program, and consequently the date of your tier reassessment, is available on your My Account page.
Members of the Emerald Tier are eligible for one complimentary treatment at an Omorovicza spa, per year. When treatment slots become available, details will be added into your “My Account” section. Treatments and locations are subject to availability, spaces are limited. For any further questions, please contact your dedicated customer service team using the Emerald Tier email address shown in your account.
Members of the Emerald Tier will receive a complimentary loyalty card to their default billing address within 6 months days of entering the top tier. This is a personalised card that can be shown to spas and stockists of Omorovicza to notify them that you are an Emerald Tier member and are therefore eligible for exclusive offers. Offers subject to availability, given at the discretion of the store staff.
EXCLUSIVE CUSTOMER SERVICES EMAIL ADDRESS
Members of the Emerald Tier are eligible for access to a dedicated customer team using the Emerald Tier email shown in their account.