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Returns policy & shipping returns
Purchases made on can be returned and are eligible for a refund (if product is unused) or online credit (if the product has been used). Products must be returned within 7 days of order receipt and refunds will be processed within 7 days of arrival. Missing orders must be reported within 20 days after placing order. View all terms and conditions here.

Original shipping fees (if applicable) can not be reimbursed, unless the return was a result of our error.
Shipping Return Items
Contact to register your return and obtain your free UPS return shipment label. Package your return item(s) in the original packaging (if available). Include the original shipment paperwork, or note with the order number. Organise a UPS pickup, or drop-off the package at a UPS office. Upon arrival, your order will be reimbursed and you will be notified by email.

Returns must include any promotional items associated with the returned product. Pengo Loyalty points will be removed when the refund is processed. All refunds are subject to validation and approval at Omorovicza’s discretion.